These Terms and Conditions (“Terms”) govern the use of all documentation provided by Coordim8 Pty Ltd trading as Provider Confidence (“Provider Confidence”, “us”, “we”, or “our”).

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Acceptance of Terms

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By purchasing and using any of our packages, the Client agrees to comply with and be bound by these Terms.

 

These Terms apply to all packages, as well as any services provided by us as part of these packages and purchased by the Client.

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In these terms and conditions, the following terms shall have the following meanings:

 

“Package” means any of our Packages and its contents, which may include but are not limited to policies, procedures, forms, registers, manuals, handbooks, etc.

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“Client” means any person or entity that purchases, accesses or uses any of the NDIS Packages offered by us.

 

“Intellectual Property” means all patents, trademarks, copyrights, trade secrets, and other intellectual property rights.

 

“Non-compliant documents” refer to any documents that do not meet the specified NDIS Practice Standards and Quality Indicators and are identified during the NDIS Quality Audit. It does not apply to the forms or registers that the Client must fill out for their audit, such as the Business Plan, Strategic Plan, Risk Register, Human Resource Register, etc.

 

“NDIS Quality Audit” refers to the examination and evaluation of documents and processes by an NDIS Quality Auditor to ensure they meet the specified NDIS Practice Standards and Quality Indicators.

 

“Services” refers to the range of offerings provided by us. These Services may encompass, but are not limited to, the editing of documentation, assistance with the submission of online applications and self-assessments, coordination and engagement with an NDIS Quality Auditor, and conducting pre-audit reviews.​

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Templates

 

The Packages provided by us encompass policies, procedures, forms, registers, handbooks, templates, guides, and additional resources, all crafted to align with the NDIS Practice Standards, Quality Indicators, rules, and legislation.

 

The documents provided within the Packages serve as templates, indicating that the Client is responsible for tailoring and implementing the acquired NDIS documentation to fit their specific operational needs. It is imperative for the Client to adapt these documents suitably to meet their specific needs, ensuring their effective use in achieving a favourable outcome in NDIS audits and maintaining compliance.

 

Objective

 

The templates and materials are designed to support the Client in achieving and maintaining adherence to the NDIS Practice Standards and Quality Indicators, ensuring high-quality service delivery to participants. Through the use of these templates, the Client is equipped to efficiently manage their operations, streamline their processes, and enhance their readiness for NDIS audits. Furthermore, these Packages aim to empower the Client with the knowledge and tools necessary for successful engagement with the NDIS framework, facilitating a pathway towards operational excellence and improved participant outcomes.

 

 Disclaimer

 

We diligently strives to maintain the accuracy, currency, and reliability of our NDIS Packages. Despite our best efforts, we cannot assure that these resources are entirely devoid of errors or omissions. Therefore, it falls upon the Client to thoroughly examine and tailor the documentation supplied to align with their unique business requirements.

 

Ownership of Materials

 

All materials, including but not limited to policies, procedures, forms, registers, handbooks, templates, guides, and other resources provided as part of the NDIS Packages by us, are our exclusive property or of our licensors. This includes all intellectual property rights in such materials.

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License Grant

 

We grant the Client a non-exclusive, non-transferable, revocable license to use the provided materials solely for the purpose of achieving and maintaining compliance with the NDIS Practice Standards and Quality Indicators within the Client’s organisation.

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Permitted Use

 

The Client may use the materials provided for internal business operations related to the NDIS only. The Client is permitted to customise the documents for their internal use to ensure compliance with NDIS requirements.

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Amendments

 

In the event of non-compliant documents identified during the NDIS Quality Audit, we will take proactive steps to rectify the issues without imposing any additional charges on the Client. The aim is to facilitate compliance with the NDIS standards and indicators, ensuring a smooth audit process.

 

Resolution of Non-Compliant Documents

 

In the event that non-compliant documents, such as policies, procedures, forms, registers or handbooks, are identified during the NDIS Quality Audit, we are committed to taking the necessary measures to address and resolve these issues promptly and efficiently.

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No Additional Cost for Resolutions

 

We will undertake the correction of any issues discovered during the NDIS Quality Audit that are related to non-compliant documents at no additional cost to the Client.

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Scope of Amendments

 

Amendments to address non-compliant documents may encompass various actions, including but not limited to revising, updating, or enhancing the documents to align with the current NDIS Practice Standards and Quality Indicators.

 

Restrictions

 

The Client shall not:

 

Copy, distribute, publicly perform, publicly display, or create derivative works from the materials except as expressly permitted under these Terms.

 

Use the materials for any purpose not expressly permitted by these Terms, including but not limited to commercial resale, sublicensing, or distribution.

 

Remove any proprietary notices or labels on the materials.

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Intellectual Property Protection

 

The Client acknowledges that all intellectual property rights are and shall remain the property of us or our licensors. Nothing in these Terms shall be construed to transfer any rights, title, or interest in the materials to the Client, other than the rights granted herein.

 

Compliance with Laws

 

The Client agrees to use the materials in compliance with all applicable laws, regulations, and standards.

 

Termination of License

 

The license granted under these Terms may be terminated by us at any time if the Client is found to be in breach of any provision of these Terms. Upon termination, the Client must immediately cease using the materials and destroy all copies, full or partial, of the materials.

 

No Warranty

 

The materials are provided “as is,” and we make no warranties regarding the accuracy, completeness, or fitness for a particular purpose of the materials. The Client assumes all risks associated with the use of the materials.

 

Indemnification

 

The Client agrees to indemnify, defend, and hold us licensors harmless from any claims, damages, losses, or expenses arising from the Client’s breach of these Terms or misuse of the materials.

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Payment Terms

 

Payment for the NDIS Package(s) provided by us is required to be made in full at the time of purchase or through instalment payments, based on the payment method selected by the Client. The Client commits to finalising the payment process, whether in one lump sum or according to an agreed-upon instalment plan, to gain access to the NDIS Package(s).

 

No Refund Policy

 

We operates under a strict no-refund policy for all NDIS Package(s) purchased. Regardless of whether the payment is made in full or through instalments, once the Client completes the transaction, the purchase is deemed final. Consequently, the NDIS Package(s) cannot be refunded or transferred to any other party.

 

Non-Transferability

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The NDIS Package(s) purchased by the Client are for the Client’s use only and cannot be transferred, shared, or sold to another party. The license and rights granted to the Client for using the NDIS Package(s) are personal and non-transferable.

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By proceeding with the purchase of the NDIS Package(s), the Client acknowledges and agrees to these payment and refund terms. The Client understands that once payment is processed, there will be no refunds or exchanges permitted, and the purchase is bound by these terms.